Directory and Information

Our qualified representatives can answer inbound inquiries from your customers through any available channel – the web, phone, fax or emails. Each contact is handled efficiently and consistently. Our technology platform includes knowledge repositories that can be populated with your data. Every interaction with your customer will be tracked and completed – often during the first contact.

Turner’s cross trained agents are able to respond to the entire range of your customer’s inquiries – from simple information or directory look up questions to more complex issues or even assessing and qualifying sales prospects.

We find that full-time employees at companies often have more tasks than they can handle on their plate and are typically unable to keep up with the ever changing information. When our agents retrieve each call, they’re presented with all the on-screen information they need to handle sales, provide customer service, take messages and refer information.