Contact Center

Perfecting the Customer Experience

Have you outgrown your current call center and are ready to enjoy the benefits of a “Contact Center”? Often the phrase “Call Center” or “Customer Service Center” is synonymous with images of a boiler room with phones ringing off the hook and loud conversations with untrained, cheesy, agents cramped in small spaces.

What do you want your customers to experience when they contact you?

Outsourcing call center services is typical when companies decide to focus on their core competencies. But many companies make the mistake of looking for “lower costs” as an outsourcing model. This invariably compromises quality – especially when lowering of costs is achieved by low cost labor to perform this key function.

Turner Marketing’s contact center programs are changing the way companies look at the way they interact with their customers. Whether the contact is via phone, fax, email or the web, you want your customers to get consistent and top quality of service all the time. Our programs take the risk out of outsourcing these key services and are designed to give you as much information as you desire in order to oversee your customer relationships as if the call center was just down the hall. We work as an extension of your company.

Our programs offer:

·         Dedicated team including a Client Services Manager and executives

·         Real-time reporting

·         Access to all staff and data

·         Sophisticated equipment, technology and software

·         Specially trained customer experience representatives

·         Return on investment

Benefits of Call Center Outsourcing:

·         Money savings– The costs associated with creating, managing and maintaining an in-house call center – i.e. technology, human resources, overhead, etc. can be huge. It is a proven fact that In-house call centers remain more expensive over the long term

·         Focus on your core competencies– By letting our contact center experts help you, frees up valuable time for you and your key employees, making your business more efficient and profitable.

·         Enhance the quality of your customer service efforts– Call center outsourcing provides increased business hours, flexible call-handling capacity, detailed tracking, state-of-the-art automation, and superior operational efficiency, including disaster recovery capabilities.

By leveraging sophisticated technology solutions and our proven best practices, Turner Marketing’s programs will save you money and eliminate your headaches while providing your customers with top quality service at every touch point.